Business Life After the Virus: What happens to the customer?

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We are looking forward to hosting the seventh Jericho Conversation on Business Life After the Virus: What Happens to the Customer? It’s on Friday 29 May, 12:30pm – 1:45pm (London).

This conversation will include tales from the economic/ retail front-line of the crisis and a discussion on what comes next? Sir Ian Cheshire, Chair, Barclays UK, will kick us off. The panel includes Catherine Colloms, MD Corporate Affairs & Brand, Openreach; Sarah Gillard, Mission Director, John Lewis Partnership; and Darcy Wilson-Rymer, CEO, Costcutter Supermarkets Group.

If you have not yet registered to join, you can do so now:

What happens to the customer? is being hosted in partnership with our friends at The Foundation, whose founder, Charlie Dawson, will join us as expert commentator.

The State of Trust

Thank you to our panellists and those who joined us on Friday for another great conversation on the State of Trust, with Cardinal Vincent Nichols, Danny Finkelstein, Veronica Hope-Hailey and Amanda Mackenzie. If you missed it, you can read a quick summary and view on catch-up here.

This moment demands that all playbooks are cast aside and we get closer to reality, with more humility. We need a change in culture to do this.

Cardinal Vincent Nichols

More on Responsible Tax: Reaction, Resilience, Recovery & The New Reality

What is the Responsible Tax response to the global COVID-19 crisis? Who pays for the extraordinary measures now being taken – when and how?

Jericho has been convening and curating the global Responsible Tax project in partnership with KPMG since 2015. The current crisis adds poignancy and urgency.

In early May, Jericho and KPMG hosted a series of expert roundtables to consider the various phases of response: Reaction, Resilience, Recovery and The New Reality.

The report from the first roundtable on Reaction & Resilience can be found here and from the second roundtable on Recovery is here. The third report – The New Reality – will be available soon.

This roundtable series is one of a number of deeper dives on key issues and areas impacted by the crisis. Look-out in June and July for more on Responsible Tax plus programmes on Good Work, Public Health and the Future of Tech.

 The Jericho Community

If you would like to find more about Jericho programmes and our work on trust, purpose and engagement, please get in touch. Our most recent Trust Delusion podcast is also available to download and there’s plenty more on

Stay safe – be alert.

Robert Phillips
Founder, Jericho Chambers
May 24 2020

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